In this post Jess from the Perago team, who are partnering with CTSEW on this work, will share a bit about the process we took to setting up the research.

When we started our project to improve our services through user centred service design, we discussed our approach and agreed some overarching principles, these included

- Putting the user at the centre of our work
- Working in the open
- Engaging colleagues

Carers Trust South East Wales (CTSEW) has always had carers at the heart of our services and has strived to listen to what carers tell us they want and need, and shape our services accordingly. In my 14 years in CTSEW I’ve seen this achieved through traditional, and let’s be honest sometimes quite dry, consultation events / meetings / surveys.

Last week marked the start of our work to help improve our services to carers by focusing on their needs though user centred service design. In this post James Taylor, a delivery manager from our partners Perago, shares more about agile ways of working and supporting delivery teams.

Hi I’m Sarika a user researcher from Perago, as you may have seen in the last blog post we’re helping Carers Trust South East Wales (CTSEW) take a user centred approach to how they think about the services they deliver. What is a service? A good service helps you to...

It’s important that carers have a say in what we do as an organisation and that we respond to their needs by creating services in collaboration with them. Only then can we be confident that what we are doing will really make a difference to their lives.

Emma’s inspirational story explores how she battled back from the brink of despair with the help of Carers Trust South East Wales

Jan has worked as a carer support worker for 18 years

Firstly, what’s your job title and what does it entail?My job title is Carers Hub Manager, I cover the Gwent area and my job entails the overall running of the Gwent Hub for carers and all the ‘spokes’ linked to the hub, such as the Small Grants Scheme or the Carers...

Peter brings us up to speed with everything going on at the Torfaen Carers Hub, where he volunteers.